Shipping policy

Last Updated: August 8, 2026

This Shipping Policy explains how PEAK COMMERCE processes and ships orders for physical products purchased through our online store.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders are not normally processed or shipped on weekends or U.S. federal holidays.

During periods of high order volume, holidays, promotions, or unforeseen circumstances, processing may take longer.

Shipping Methods

Available shipping methods and applicable shipping charges will be displayed during checkout based on the delivery destination, order details, and available carriers.

Depending on the destination and products ordered, available options may include standard or expedited shipping.

Shipping options may vary by location.

Estimated Delivery Times

Estimated delivery times are provided during checkout or in your order confirmation when available.

Delivery estimates generally begin after the order has been processed and handed over to the shipping carrier.

Estimated delivery times are not guaranteed and may be affected by:

  • Carrier delays;
  • Severe weather;
  • Holidays;
  • High shipping volumes;
  • Customs processing;
  • Incorrect or incomplete addresses;
  • Remote delivery locations;
  • Transportation disruptions; or
  • Other circumstances outside our reasonable control.

Order Tracking

When tracking is available, PEAK COMMERCE will send tracking information by email after your order has shipped.

Tracking information may take some time to become active after the carrier receives or scans the package.

If your tracking information has not updated for an extended period, please contact us at peakcommercestore@outlook.com.

International Shipping

PEAK COMMERCE may offer shipping to selected international destinations.

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are the customer's responsibility.

Customs processing times are outside the control of PEAK COMMERCE and may cause additional delivery delays.

Customers are responsible for providing accurate shipping information and ensuring that products ordered may legally be imported into their destination country.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you notice that your shipping information is incorrect, contact PEAK COMMERCE as soon as possible at peakcommercestore@outlook.com.

We will make reasonable efforts to update an address before shipment, but an address change cannot be guaranteed once an order has entered the fulfillment or shipping process.

If a package is returned because of an incorrect or incomplete address, additional shipping charges may apply before the order can be reshipped.

Lost, Stolen, or Missing Packages

If tracking indicates that a package has been delivered but you cannot locate it, we recommend:

  1. Checking around the delivery location;
  2. Asking household members, neighbors, or building management;
  3. Checking whether the carrier left the package in an alternative location; and
  4. Contacting the shipping carrier directly.

If you are still unable to locate the package, contact PEAK COMMERCE at peakcommercestore@outlook.com so we can review the situation.

Damaged Packages

If your order arrives damaged, please contact PEAK COMMERCE as soon as possible.

We may request photographs of:

  • The shipping package;
  • Shipping labels;
  • The damaged product; and
  • Any visible packaging damage.

This information may be necessary to investigate the issue and determine the appropriate resolution.

Delivery Delays

PEAK COMMERCE is not responsible for delays caused by circumstances outside our reasonable control, including carrier disruptions, severe weather, natural disasters, strikes, customs delays, or other unforeseen circumstances.

We will nevertheless make reasonable efforts to assist customers when delivery problems occur.

Shipping Restrictions

Certain products or destinations may be subject to shipping restrictions or limitations.

If an order cannot be shipped to the destination provided, PEAK COMMERCE may contact the customer to discuss available options or cancel and refund the affected order where appropriate.

Contact Us

For questions regarding shipping, tracking, or delivery, please contact:

PEAK COMMERCE
Email: peakcommercestore@outlook.com