Privacy Policy
This Privacy Policy explains how Vauclair collects, uses, and protects your personal information when you visit our store or place an order. By using our site, you agree to what's described here.
Information we collect
Information you give us. When you place an order or contact support, we collect your name, email address, shipping and billing address, phone number, and payment details.
Information collected automatically. When you browse, we collect standard technical data: your IP address, browser and device type, pages viewed, and how you arrived at our site. This comes from cookies and similar technologies.
How we use it
- To process, ship, and confirm your orders
- To answer your support requests
- To detect and prevent fraud
- To improve our store and product selection
- To send marketing emails, if you opted in
Payment information
Payments are processed by our payment provider over an encrypted connection. Vauclair does not see, handle, or store your full card number.
Who we share it with
We share personal information only with parties who need it to run this store: our ecommerce platform, payment processor, shipping carriers, and email provider. We do not sell your personal information.
We may also disclose information when required by law, or to protect our rights and the safety of our customers.
Cookies
We use cookies to keep your cart working, remember your preferences, and understand how the store is used. You can block cookies in your browser settings, but some parts of the store may stop working correctly.
Your rights
You can request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. Email support@vauclair.store and we'll respond within 30 days.
If you're in California, you have additional rights under the CCPA, including the right to know what personal information we collect and to request its deletion. We do not sell personal information.
Marketing emails
If you subscribed, you can unsubscribe at any time using the link at the bottom of any email, or by writing to us. Transactional emails about your orders will still be sent.
Data retention
We keep order records for as long as needed to fulfill orders, handle returns, and meet legal and accounting obligations.
Children
Our store is not directed to children under 13, and we do not knowingly collect their personal information.
Changes to this policy
We may update this policy as our practices or the law change. The revised version takes effect when posted on this page.
Contact
Questions about privacy? Email support@vauclair.store and we'll respond within 30 days.