Refund policy

Last Updated: August 8, 2026

At PEAK COMMERCE, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible for a return and refund under the terms of this policy.

Return Period

You may request a return within 30 days of the date your order is delivered.

To start a return, please contact PEAK COMMERCE at:

Email: peakcommercestore@outlook.com

Return requests submitted after the applicable return period may not be accepted.

Return Conditions

To be eligible for a return, the product must:

  • Be unused and in its original condition;
  • Be in its original packaging, when applicable;
  • Include all original accessories, parts, manuals, and materials;
  • Not show signs of misuse, alteration, or excessive wear; and
  • Be suitable for resale, where applicable.

Products that do not meet these conditions may be refused or may be eligible only for a partial refund where permitted by applicable law.

How to Request a Return

To request a return:

  1. Contact PEAK COMMERCE at peakcommercestore@outlook.com.
  2. Provide your order number and explain the reason for the return.
  3. Provide photographs or additional information if requested.
  4. If the return is approved, we will provide return instructions.
  5. Package the product securely and return it according to the instructions provided.
  6. Once the returned product is received and inspected, we will notify you of the outcome.
  7. If approved, your refund will be issued to the original payment method.

Please do not send products to an address obtained from an old order or another source unless PEAK COMMERCE has specifically instructed you to do so.

Refund Processing

Approved refunds will generally be processed within 5–10 business days after the returned product has been received and inspected.

Once a refund has been issued, the time required for the funds to appear in your account may vary depending on your bank, credit card company, or payment provider.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact PEAK COMMERCE as soon as reasonably possible at peakcommercestore@outlook.com.

Please provide:

  • Your order number;
  • A description of the issue; and
  • Clear photographs or videos showing the product and, when applicable, its packaging.

We will review the information and determine the appropriate resolution, which may include a replacement, refund, or other remedy where applicable.

Non-Refundable Items

Unless otherwise required by applicable law, certain products may not be eligible for return or refund, including:

  • Products that have been used, damaged, altered, or improperly handled after delivery;
  • Products returned without prior authorization;
  • Products returned after the applicable return period;
  • Gift cards, where applicable;
  • Clearance or final-sale products clearly identified as such; and
  • Products that cannot reasonably be returned for hygiene, safety, or other applicable reasons.

Return Shipping Costs

Unless the product was defective, damaged, incorrect, or the return is otherwise caused by an error attributable to PEAK COMMERCE, the customer may be responsible for return shipping costs.

Original shipping charges may be non-refundable unless otherwise required by applicable law.

Order Cancellations

If you wish to cancel an order, please contact PEAK COMMERCE as soon as possible at peakcommercestore@outlook.com.

We will make reasonable efforts to accommodate cancellation requests received before an order has been processed or shipped. However, cancellation cannot be guaranteed once an order has entered the fulfillment or shipping process.

Changes to This Policy

PEAK COMMERCE reserves the right to update or modify this Refund Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

Contact Us

For questions about returns, refunds, or cancellations, please contact:

PEAK COMMERCE
Email: peakcommercestore@outlook.com