FAQ

Orders

How soon does my order ship?
Orders placed before 2pm ET on a business day are processed the same day. Everything else goes out the next business day.

Can I change or cancel my order?
Yes, as long as it hasn't shipped. Email support@vauclair.store with your order number as soon as possible and we'll catch it if we can.

I never got an order confirmation.
Check your spam folder first — confirmations are automatic. If it isn't there, email us and we'll resend it.

Shipping

How long does delivery take?
Standard shipping within the United States is 5–9 business days after processing. Expedited options are shown at checkout.

Do you ship internationally?
Not yet. We currently ship within the United States only.

Is shipping free?
Standard shipping is free on orders over $49. Below that, the rate is calculated at checkout.

Returns

What's your return policy?
30 days from delivery, unused and in original packaging. Full details on our Refund Policy page.

Who pays return shipping?
We do, if the item arrived damaged, defective, or wasn't what you ordered. For a change of mind, return shipping is on you.

How long until I'm refunded?
We process refunds within 3 business days of receiving the return. Your bank usually takes another 5–10 days to post it.

Products

Are your product photos accurate?
Yes. Colors can shift slightly between screens, but we don't retouch a product into looking like something it isn't.

Something arrived damaged.
Email support@vauclair.store with a photo within 7 days of delivery and we'll replace it or refund you — your choice.

Payment & privacy

Which payment methods do you accept?
All major credit and debit cards, plus the digital wallets shown at checkout.

Is my payment information safe?
Yes. Payments are processed over an encrypted connection and we never see or store your full card number.

Still have a question? Email support@vauclair.store.