Track Your Order
Where's my order?
Once your order ships, we email you a tracking number. Enter it below — or on the tracking page linked here — to see exactly where your package is.
What the statuses mean
- Order placed — we've received your order and payment cleared.
- Processing — we're picking and packing. Usually under 24 hours on business days.
- Shipped — it's with the carrier and your tracking number is live.
- In transit — moving between facilities. Tracking can go quiet for a day or two here; that's normal.
- Out for delivery — it's on the truck today.
- Delivered — the carrier marked it as dropped off.
Common tracking questions
My tracking number isn't working yet.
Carriers take up to 24 hours to activate a number after we create the label. If it's still dead after a full business day, email us.
Tracking hasn't updated in a few days.
Packages often sit between scans during long hauls. If there's no movement for 5 business days, contact us and we'll open a trace with the carrier.
It says delivered but I don't have it.
Check with neighbors and around entryways first — carriers sometimes scan early or leave packages out of sight. If it hasn't turned up within 24 hours, email support@vauclair.store and we'll make it right.
Need help?
Email support@vauclair.store with your order number and we'll look it up for you.